Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, company name, and password when you create an account
• Payment Information: Billing details processed securely through our payment processor, Paddle
• Usage Data: Information about how you use our platform, including features accessed and actions taken
• Technical Data: IP address, browser type, device information, and operating system
• Communications: Messages you send to our support team or through our contact forms

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our software services
• Process your subscription payments and manage your account
• Send you technical notices, updates, and support messages
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service

3. Email Communication and Data Usage

We take the privacy and security of your email data seriously. Here is how we handle email-related information:

• Permission-Based Communication: We only send emails to individuals who have opted in to receive communications, are existing customers, or have explicitly requested information from us.
• Email Address Protection: Your email address is stored securely and is never sold, rented, or shared with third parties for their marketing purposes.
• Limited Use: We use your email address solely for transactional communications, service updates, customer support, and communications you have consented to receive.
• No Third-Party Marketing: We do not provide your email address to third parties for their promotional or marketing purposes.
• Secure Storage: Email addresses and related communication data are stored using industry-standard encryption and security measures.
• Opt-Out Rights: You may unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly. Transactional emails related to your account will continue as long as you maintain an active account.

For more details about our email practices, please see our Email Communication Policy.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: We share data with trusted third-party service providers who assist in operating our platform, including Paddle for payment processing
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent: We may share information with your explicit consent for specific purposes

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and network security
• Employee training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you cancel your account, we will delete or anonymize your personal data within 90 days, unless we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Email Opt-Out: Unsubscribe from marketing and promotional emails at any time by clicking the unsubscribe link in any email or contacting us directly
• Objection: Object to certain processing of your personal information

To exercise these rights, please contact us at support@digitizeecloud.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, analyze usage patterns, and improve our services. You can control cookie settings through your browser, but disabling cookies may limit certain features of our platform.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process your personal data based on:

• Your consent
• Performance of our contract with you
• Compliance with legal obligations
• Our legitimate business interests

You have the right to lodge a complaint with a supervisory authority if you believe we have violated your privacy rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@digitizeecloud.com

Company: Digitize Agency LLC

Address: 1209 Mountain Road Pl NE, Suite R, Albuquerque, NM 87110, United States